Job Description
Are you ready to take your career to the next level?
Horizon Tech Solutions is urgently hiring a dedicated Customer Support Specialist for our Tucson, AZ location. We are seeking individuals who are passionate about problem-solving and providing exceptional service. Join our fast-paced team and enjoy a comprehensive benefits package including health insurance, paid time off, and clear pathways for career advancement.
Why You Should Apply:
- Immediate Start: We are looking to fill this position immediately.
- Competitive Pay: Earn between $55,000 - $72,000 annually based on experience.
- Modern Environment: Work in a collaborative and tech-forward office in downtown Tucson.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Diagnose and troubleshoot technical or product-related issues for our clients effectively.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to escalate complex issues and improve service protocols.
- Build lasting relationships with clients to ensure retention and loyalty.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to remain calm and professional under pressure in a fast-paced environment.