Job Description
We are urgently hiring for dedicated Night Shift Customer Support Specialists in Columbus, Ohio! If you are looking for a high-paying role with immediate start opportunities, look no further. We are seeking motivated individuals to join our 24/7 operations team. Join us and enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Why Apply?
- Immediate openings available for night shifts.
- Competitive hourly pay ($18.50 - $22.00).
- Health, dental, and vision insurance available.
- Paid time off and 401(k) matching.
Responsibilities
- Provide exceptional technical and customer support via phone, chat, and email during night shifts.
- Diagnose and resolve customer inquiries accurately and efficiently.
- Document all interactions, resolutions, and account details in the CRM system.
- Collaborate with the day shift team to ensure seamless workflow and issue resolution.
- Adhere to all company policies, quality assurance standards, and safety protocols.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and reliable internet connection.
- Strong verbal and written communication skills.
- Ability to work flexible night shift schedules (e.g., 11:00 PM - 7:00 AM).
- Previous customer service experience is a plus but not required.
- Ability to remain calm and professional under pressure.