Job Description
Urgent opportunity for motivated entry-level professionals! Detroit Metro Staffing Services is hiring immediately for direct-hire Customer Service Representatives. No experience required – we provide comprehensive training. Join our dynamic team and launch your career in one of Michigan's most vibrant cities. Full-time benefits include health insurance, paid time off, and growth opportunities. Apply today and start tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using CRM software
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Identify opportunities to improve customer experience
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Detroit office
- Passion for helping others and representing our brand
- No prior experience required – training provided