Job Description
Join our award-winning team at Coastal Solutions Group as a Part-Time Customer Service Specialist! We're urgently hiring passionate individuals to deliver exceptional client experiences in our fast-paced retail environment. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement. Perfect for students or professionals seeking work-life balance without compromising impact!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person interactions
- Resolve product issues with empathy and efficiency while maintaining brand standards
- Process transactions accurately using POS systems and inventory management software
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to sales targets
- Document customer interactions and maintain detailed digital records
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or retail experience
- Exceptional communication skills with multilingual capabilities a plus
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to work flexible shifts including weekends and evenings
- Strong problem-solving abilities under pressure
- Valid driver's license and reliable transportation