Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in the heart of Silicon Valley! We're seeking motivated individuals with a passion for helping others to deliver exceptional customer experiences. No prior experience required—just bring your positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and immediate start date in our modern San Jose office.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical and billing concerns efficiently using our CRM system
- Document interactions and maintain detailed case records in compliance with company policies
- Collaborate with technical teams to escalate complex issues when needed
- Meet daily performance metrics including response time and customer satisfaction scores
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with ability to navigate multiple systems
- Excellent problem-solving and active listening abilities
- Flexibility to work occasional evenings/weekends based on business needs
- Valid California driver's license (for occasional off-site duties)
- Must pass background check and drug screening