Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Southwest Solutions Group! We're seeking motivated individuals to deliver exceptional support to our growing client base in El Paso. No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, benefits, and a supportive work environment in the heart of Texas.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills in English and Spanish
- Basic computer proficiency with typing skills
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Mesa Street location
- Must pass background check and drug screen