Job Description
Join Tampa Bay Innovations' award-winning team immediately! We're seeking dynamic Customer Service Specialists to deliver exceptional experiences to our growing client base in the tech sector. This urgent opening requires immediate availability to start tomorrow. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown Tampa work environment. Perfect for adaptable professionals ready to make an immediate impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage high-volume ticketing system with SLA adherence
- Collaborate with tech teams to escalate complex issues
- Maintain detailed customer interaction records in CRM
- Proactively identify upsell opportunities for premium services
- Participate in daily team huddles and process improvement
Qualifications
- Minimum 2 years customer service experience in tech industry
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent; degree preferred
- Available to start immediately upon offer
- Flexibility to work occasional weekends during peak seasons