Job Description
Join our dynamic team in sunny Miami! We're urgently seeking passionate part-time Customer Service Representatives to deliver exceptional client experiences. This flexible role offers immediate start dates and competitive hourly pay with growth opportunities. Perfect for students, career changers, or those seeking work-life balance in Florida's vibrant business hub. Apply today and become part of Miami's fastest-growing service organization!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams on complex cases
- Maintain 95%+ customer satisfaction score
- Participate in weekly training sessions for product updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Fluent in English and Spanish (bilingual a major plus)
- Proficient with CRM software (Salesforce/Zendesk)
- Exceptional problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Valid US work authorization