Job Description
Join our dynamic team immediately! Omaha Solutions Inc. is urgently hiring a passionate Customer Service Specialist to deliver exceptional support experiences. This is your opportunity to start tomorrow in a full-time role with competitive benefits and growth potential. We value proactive problem-solvers who thrive in fast-paced environments.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute response time
- Document all interactions using Salesforce CRM with 99% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities during customer interactions
- Maintain 95% customer satisfaction score monthly
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficiency in Salesforce and Zendesk platforms
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent required
- Associate's degree preferred