Job Description
Join our dynamic team at Apex Solutions Group and launch your career immediately with our Philadelphia-based customer service role! We're offering a $1,500 sign-on bonus for qualified candidates who start within 30 days. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Philadelphia.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed daily performance metrics (call time, resolution rate)
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent (college degree a plus)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience ideal)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends (Sat/Sun)