Job Description
We are currently seeking a motivated and energetic Customer Service Representative to join our expanding team in Memphis, TN. This is a Direct Hire position, meaning you will be hired directly by the company—no temporary agencies involved. We are looking for candidates who are eager to learn and grow, as no prior experience is necessary.
In this role, you will be the face of our brand, handling inquiries and ensuring our clients receive top-tier support. We offer comprehensive training, a supportive work environment, and a clear path for career advancement.
Why Join Us?
- Direct Hire opportunity (No Agencies)
- No experience required – we train you.
- Competitive hourly wage ($18 - $22/hr).
- Health, dental, and vision insurance.
- Opportunities for overtime and bonuses.
Responsibilities
- Handle a high volume of inbound and outbound customer calls, emails, and chats with professionalism and patience.
- Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
- Accurately input customer data and transaction details into our CRM software.
- Communicate product information and policy updates to customers clearly.
- Collaborate with the support team to identify trends and improve service processes.
- Attend daily briefings and training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal communication skills with the ability to speak clearly and effectively.
- Basic computer proficiency and typing skills.
- Reliable internet connection and a quiet workspace.
- A positive attitude and willingness to learn new software.
- Ability to work in a fast-paced, target-driven environment.