Job Description
We are currently seeking a motivated and friendly Customer Service Representative to join our growing team in New York City. This is a Direct Hire position, meaning we are looking for long-term employees to grow with us.
While prior experience is a plus, we are primarily looking for candidates with a strong willingness to learn and excellent communication skills. If you are eager to start a career in a fast-paced environment, we want to hear from you.
Why Join Us?
- Urgent Hiring: We are filling roles immediately.
- No Experience Necessary: Full paid training provided.
- Competitive Pay: $18 - $22/hour based on skills.
- Growth Opportunities: Clear pathways to management.
Responsibilities
- Handle Inquiries: Respond to customer emails and phone calls in a professional and timely manner.
- Problem Solving: Resolve customer issues efficiently while maintaining a positive customer experience.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system.
- Team Collaboration: Work closely with the logistics and sales teams to ensure seamless operations.
- Product Knowledge: Learn and demonstrate a deep understanding of our products and services to assist clients effectively.
Qualifications
- Education: High School Diploma or GED required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic computer literacy and ability to navigate web browsers and office software.
- Attitude: A positive attitude, strong work ethic, and willingness to learn are essential.
- Reliability: Ability to work full-time hours with occasional flexibility.