Job Description
Are you ready to start tomorrow and make an immediate impact? Apex Digital Solutions is seeking dedicated Part-Time Customer Service Representatives to join our growing team in Boston, MA.
We pride ourselves on delivering exceptional support to our clients. In this role, you will be the first point of contact, ensuring our customers have a seamless experience. Whether it’s answering inquiries or resolving complex issues, your communication skills will be the key to our success.
Why Apply?
- Immediate start available for the right candidates.
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy.
- Accurately document customer interactions and transactions in the CRM system.
- Process orders, returns, and exchanges efficiently.
- Collaborate with the support team to improve service quality.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently in a remote or hybrid environment.