Job Description
Immediate Opportunity: Join Our Phoenix Team Today!
We're urgently hiring motivated Customer Service Representatives to join our dynamic team in Phoenix, AZ. If you're ready to launch your career with a forward-thinking company offering competitive benefits and growth opportunities, apply now!
Why Join Us?
- Immediate start date
- Comprehensive training program
- Health, dental, and vision benefits
- 401(k) with company match
- Employee referral bonuses
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with first-call resolution
- Update customer records in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Maintain 95% customer satisfaction score
- Document interactions in compliance with company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Basic technical troubleshooting knowledge
- Valid Arizona driver's license (if field support required)