Job Description
Join Coastal Connect Solutions and experience the freedom of weekly pay! We're immediately hiring motivated Customer Service Specialists to join our dynamic team in Virginia Beach. Enjoy competitive compensation, flexible scheduling, and a supportive work environment where your contributions are recognized every week. No weekends required – perfect for work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and service issues efficiently using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with support teams to ensure seamless issue resolution
- Meet weekly performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset