Job Description
Join our dynamic team in Los Angeles and start your career tomorrow! SwiftStaff Solutions is urgently hiring Customer Service Specialists to provide exceptional support to our growing client base. This immediate hire position offers competitive pay, flexible scheduling, and rapid advancement opportunities. If you're a motivated individual with strong communication skills and a passion for helping others, we want to hear from you today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions in CRM system and maintain accurate records
- Collaborate with team to improve service quality and customer satisfaction
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Excellent verbal/written communication skills in English
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays