Job Description
Are you ready to join a high-growth team in the heart of the Midwest? Apex Digital Solutions is currently seeking a dedicated Weekend Technical Support Specialist to join our Kansas City workforce.
We are looking for individuals who are available to work weekends and want to make an immediate impact. This role offers a competitive hourly rate and the opportunity to work in a fast-paced, innovative environment.
Why Join Us?
- Immediate Start: Begin your new career as soon as this weekend.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Schedule: Focus on your weekend plans while building a stable career.
Responsibilities
- Provide exceptional technical support and troubleshooting for client hardware and software issues.
- Manage and resolve incoming support tickets within defined service level agreements.
- Conduct system maintenance and perform routine diagnostics on weekend shifts.
- Document technical issues, resolutions, and user feedback accurately in the CRM system.
- Collaborate with the on-site team during weekday handovers to ensure continuity of support.
- Assist in the deployment of new software updates and security patches.
- Maintain a professional and helpful demeanor when communicating with end-users via phone, email, or chat.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Proven experience in technical support, help desk, or customer service (1+ years preferred).
- Strong knowledge of Microsoft Office Suite and basic operating systems.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Reliable internet connection and a quiet workspace if working remotely (Hybrid option available).
- Ability to work independently with minimal supervision.