Job Description
Join our dynamic team as a Weekend IT Support Specialist and become the backbone of our 24/7 operations. This direct-hire position offers competitive compensation, growth opportunities, and a supportive work environment. Work weekends while enjoying weekdays off and maintain work-life balance without compromising your career. We're seeking tech-savvy professionals passionate about delivering exceptional customer service and maintaining seamless IT infrastructure.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Monitor and maintain server systems, cloud infrastructure, and security protocols
- Collaborate with cross-functional teams to resolve escalated technical problems
- Document all troubleshooting processes and create detailed knowledge base articles
- Conduct system updates, patches, and vulnerability assessments
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- CompTIA A+ or Network+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends (Saturday/Sunday) and occasional holidays