Job Description
We are urgently hiring a dedicated Technical Support Specialist to join our growing team in El Paso, Texas. If you are a problem-solver with a passion for technology and customer service, we want to hear from you. This is a fantastic opportunity to advance your career in a fast-paced environment.
Why Join Us?
- Competitive Pay: $48k - $62k per year depending on experience.
- Modern Work Environment: Collaborative office located in the heart of El Paso.
- Professional Growth: Opportunities for training and advancement.
Key Responsibilities
- Provide tier 2 technical support to internal employees and external clients via phone and email.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Manage user accounts, permissions, and security protocols.
- Document technical issues and resolutions in the ticketing system.
- Collaborate with the IT team to implement new system upgrades and security patches.
Qualifications
- High school diploma or equivalent required; Associate's degree in Information Technology preferred.
- Minimum of 1-2 years of experience in technical support or a related IT field.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite and common business applications.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Skills
Troubleshooting, Customer Service, Hardware, Software, Networking, IT Support, Active Directory, Ticketing Systems
Responsibilities
- Provide tier 2 technical support to internal employees and external clients via phone and email.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Manage user accounts, permissions, and security protocols.
- Document technical issues and resolutions in the ticketing system.
- Collaborate with the IT team to implement new system upgrades and security patches.
Qualifications
- High school diploma or equivalent required; Associate's degree in Information Technology preferred.
- Minimum of 1-2 years of experience in technical support or a related IT field.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite and common business applications.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.