Job Description
Are you looking for a rewarding career in Information Technology with the flexibility of Daily Pay? NexGen Workforce Solutions is currently hiring enthusiastic Technical Support Specialists to join our growing team in Charlotte, North Carolina.
We offer a modern work environment, comprehensive benefits, and the unique opportunity to get paid every day. If you are ready to start tomorrow and want to work with top-tier clients, we want to hear from you.
Responsibilities
- Provide high-level technical support to clients via phone and email, resolving complex IT issues efficiently.
- Manage and track support tickets using our CRM software to ensure timely resolution.
- Diagnose and troubleshoot hardware, software, and network connectivity problems.
- Document technical procedures and maintain up-to-date knowledge base articles.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
- Conduct remote sessions to guide users through technical processes.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in technical support, help desk, or customer service roles.
- Strong problem-solving skills and the ability to explain complex concepts clearly.
- Familiarity with Microsoft Office Suite and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work flexible hours and handle high-pressure situations.