Job Description
Are you looking for a rewarding opportunity that fits your lifestyle? Apex Digital Solutions is currently hiring for a Weekend Customer Support Specialist to join our vibrant team in Raleigh, NC.
We are seeking individuals who thrive in a fast-paced environment and possess a passion for helping others. As a Weekend Specialist, you will play a crucial role in maintaining our high standards of customer satisfaction while enjoying the benefits of a flexible schedule.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays off!
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in the heart of Research Triangle Park.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Troubleshoot technical issues and provide step-by-step guidance to users.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Maintain a positive and professional demeanor during high-volume periods.
- Identify opportunities to improve our support processes and customer experience.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong written and verbal communication skills.
- Ability to work weekends (Saturday and Sunday) and holidays as required.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Problem-solving mindset with a patient and empathetic approach.