Job Description
We are urgently hiring a motivated Weekend Customer Service Representative to join our dynamic team in Virginia Beach, VA. If you are looking for a rewarding opportunity with flexible weekend hours and competitive pay, this is the role for you.
As a key member of our support team, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and professionalism. We offer immediate start dates for qualified candidates.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with a focus on first-call resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Update customer records in the CRM system with precision.
- Collaborate with cross-functional teams to address complex customer scenarios.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience preferred but not mandatory.
- Must be available to work weekends (Saturday & Sunday).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced, high-volume environment.