Job Description
Join our award-winning team and enjoy the security of weekly paychecks! We're seeking a dedicated Customer Service Representative for a direct-hire position in Dallas. This role offers competitive compensation, comprehensive benefits, and the opportunity to grow within a dynamic organization. Apply today and start receiving your paycheck every Friday!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed KPIs for response time and resolution rates
- Train on new products and service protocols monthly
Qualifications
- 2+ years customer service experience
- Proficient in Salesforce or Zendesk platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Spanish bilingual preferred