Job Description
Start Tomorrow! Nashville Tech Solutions is seeking an Immediate Hire Customer Service Specialist to join our dynamic team. This full-time position offers competitive pay, comprehensive benefits, and the opportunity to grow with a leading tech company. If you're a motivated individual with excellent communication skills and a passion for customer satisfaction, apply now to begin your career tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot product concerns
- Maintain detailed customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent written and verbal communication skills
- Ability to work flexible hours including weekends
- Valid Tennessee driver's license (for occasional on-site requirements)