Job Description
Join our dynamic team at SwiftHire Solutions in Fort Worth, TX! We're urgently seeking a Customer Service Specialist to provide exceptional support to our growing client base. This immediate hire opportunity offers a competitive salary, comprehensive benefits, and the chance to make an immediate impact. If you're a proactive communicator with a passion for problem-solving, apply now to start your career journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly performance metrics (e.g., CSAT, FCR)
- Contribute to process improvement initiatives
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize under pressure
- Valid Texas driver's license (if local travel required)
- Background check clearance required