Job Description
Join our dynamic team at Bright Horizons Solutions as a Part-Time Customer Service Representative! We're seeking enthusiastic individuals to deliver exceptional experiences for our clients in Milwaukee. This flexible role offers competitive pay, growth opportunities, and a supportive environment. If you thrive in fast-paced settings and love helping people, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM tools
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales and support teams to ensure seamless customer journeys
- Identify upsell opportunities and contribute to revenue growth targets
- Maintain detailed documentation of all customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a customer-first mindset