Job Description
Join our dynamic team at GrowthTech Solutions Inc. as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals in San Jose with no prior experience to provide exceptional service to our clients. This is your gateway to a rewarding career in tech customer support with full training provided. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority. Apply now and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Assist in onboarding new customers and troubleshooting technical problems
- Contribute to improving customer experience through feedback
- Meet daily performance metrics and quality standards
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (college students welcome)
- Strong communication skills and a customer-first mindset
- Ability to learn new technologies quickly
- Basic computer proficiency with Microsoft Office Suite
- Reliable internet connection for remote work components
- Positive attitude and willingness to grow in a fast-paced environment