Job Description
Join our dynamic team immediately in Charlotte, NC! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences with a guaranteed sign-on bonus. This local opportunity offers stability, growth, and the chance to make an immediate impact in your community. Enjoy competitive pay, comprehensive benefits, and a welcoming culture that values your contributions from day one.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM tools while maintaining service excellence standards
- Collaborate with cross-functional teams to address escalations and process improvements
- Document interactions accurately in Salesforce and maintain updated customer profiles
- Meet/exceed KPIs for resolution time, customer satisfaction (CSAT), and first-contact resolution
- Participate in continuous training programs to enhance product knowledge and soft skills
- Contribute to team success by sharing best practices and supporting colleagues
Qualifications
- Minimum 1 year customer service experience in B2B or B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with professional demeanor
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced settings while maintaining composure
- High school diploma or equivalent; college degree preferred
- Must reside in Charlotte metro area and start within 48 hours of offer