Job Description
Immediate Hire Opportunity in Philadelphia! Join our dynamic team at Philly Connect Solutions and become the voice of our valued customers. We're expanding rapidly and need passionate individuals to deliver exceptional support. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Don't miss this chance to launch your career with a company that invests in its people. Apply today and start tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and knowledge base
- Document interactions accurately in customer service software
- Collaborate with technical teams to resolve complex problems
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
- Maintain positive brand representation at all touchpoints
Qualifications
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM systems
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college preferred)
- Positive attitude with problem-solving mindset
- Available for flexible shifts including evenings/weekends
- Philadelphia residency strongly preferred