Job Description
Join our dynamic healthcare team in an urgent weekend shift role! We're seeking a dedicated Customer Service Specialist to provide exceptional patient support during high-demand weekend hours. This is your chance to make a real impact while enjoying competitive pay and flexible scheduling. Perfect for students, caregivers, or professionals seeking weekend work.
Responsibilities
- Handle patient inquiries and appointment scheduling with empathy and accuracy
- Process insurance verifications and billing documentation
- Coordinate with clinical teams to ensure seamless patient experiences
- Maintain detailed electronic health records and confidential information
- Resolve patient concerns promptly and escalate complex issues appropriately
- Support weekend clinic operations including check-in and discharge processes
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 1+ years customer service or healthcare support experience
- Strong communication skills and ability to multitask in fast-paced environments
- Proficiency with electronic health records (EHR) systems
- Flexibility to work Saturdays and Sundays (6 AM - 6 PM)
- Basic knowledge of medical terminology and insurance protocols
- Ability to pass background check and drug screening