Job Description
We are currently urgently hiring for a dedicated Weekend Operations Specialist in Omaha, NE. This is a direct hire opportunity for a motivated professional looking to join a high-growth team with competitive benefits and flexible weekend scheduling.
In this role, you will play a critical part in maintaining our service levels during peak weekend hours. If you thrive in a fast-paced environment and want immediate impact, we want to hear from you.
Responsibilities
- Manage and resolve high-volume customer inquiries and technical issues during weekend shifts.
- Ensure seamless workflow operations and maintain strict service level agreements (SLAs).
- Collaborate with the support team to troubleshoot complex problems and escalate when necessary.
- Maintain accurate records of all interactions and resolutions in our CRM system.
- Participate in weekend training sessions and team meetings to stay updated on product changes.
- Provide exceptional customer service to ensure high retention and satisfaction scores.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer support, operations, or logistics is highly desirable.
- Must be available to work weekends (Saturday and Sunday).
- Strong problem-solving skills and the ability to work independently.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM software.