Job Description
Are you looking for a fresh start in a dynamic environment? Apex Digital Solutions is urgently hiring for Entry Level positions in Virginia Beach, VA. We are expanding rapidly and need driven individuals to join our support team.
As a new member of our team, you will enjoy a generous Sign-on Bonus upon successful completion of your training program. We pride ourselves on being an inclusive workplace where your growth is our priority. Whether you are just starting your career or looking for a change, this is your opportunity to shine.
What We Offer:
- Sign-on Bonus: Up to $500 for new hires!
- Competitive hourly pay ($18 - $24/hr).
- Comprehensive paid training and mentorship.
- Health, dental, and vision insurance.
- Career advancement opportunities within the company.
We are looking for self-starters who are eager to learn and ready to make an impact.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Assist customers with product information, account management, and troubleshooting basic technical issues.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with the team to identify trends and improve service protocols.
- Participate in daily training sessions to enhance product knowledge and soft skills.
- Support the sales team by identifying cross-sell and upsell opportunities.
Qualifications
- High school diploma or GED required.
- Must be at least 18 years of age.
- Basic computer proficiency and typing skills (40+ wpm).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable high-speed internet connection and a quiet workspace.