Job Description
Are you a proactive professional looking for a flexible career in El Paso? Apex Digital Solutions is currently seeking a highly motivated Part-Time Customer Service Specialist to join our growing team. This is a direct hire opportunity, meaning you can expect stability, competitive benefits, and a clear path for professional growth.
We are looking for individuals who thrive in a dynamic environment and are passionate about delivering exceptional service to our clients. If you are ready to leverage your skills in a modern setting, we invite you to apply today.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Process orders, returns, and exchanges accurately while adhering to company policies.
- Maintain and update customer records in our CRM database to ensure data integrity.
- Collaborate with the sales and logistics teams to ensure seamless order fulfillment.
- Provide feedback to management regarding common customer concerns and product improvements.
- Assist in training new part-time staff members on standard operating procedures.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be available to work a flexible schedule, including weekends or evenings.