Job Description
We are currently seeking a highly motivated and reliable Night Shift Customer Support Specialist to join our rapidly growing team in Oakland, CA. This is an urgent hire position, and we are looking for candidates who can hit the ground running and provide exceptional service during our critical evening hours.
As a key member of our 24/7 operations team, you will serve as the primary point of contact for our clients, ensuring their technical issues are resolved efficiently and their concerns are addressed with empathy and professionalism. If you thrive in a fast-paced environment and are looking for immediate opportunities in Oakland, we want to hear from you.
Responsibilities
- Manage a high volume of incoming inquiries via phone, email, and live chat during night shift hours.
- Diagnose and troubleshoot technical issues for customers, providing step-by-step solutions to resolve problems.
- Document all customer interactions and issue resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless handovers and continuous service continuity.
- Adhere to all company policies, quality standards, and compliance regulations.
- Proactively identify opportunities to improve customer satisfaction and workflow efficiency.
- Escalate complex issues to senior technical staff when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree in a related field is a plus.
- Minimum of 1-2 years of experience in customer support or technical helpdesk roles.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently with minimal supervision.