Job Description
Join Our Team in Chicago, IL – Immediate Hiring!
We are looking for a dedicated Technical Support Specialist to join our high-performing team. If you thrive in a fast-paced environment and enjoy solving complex technical problems for our clients, this is your chance to advance your career with a top-tier firm.
Why Apply?
- Sign-On Bonus: Receive a $2,000 Sign-On Bonus upon successful completion of your probation period.
- Competitive Pay: Earn between $25.00 and $35.00 per hour depending on experience.
- Growth Opportunities: Clear pathways for advancement within the IT department.
Don't miss this urgent opportunity to secure a stable, well-paid position in the heart of Chicago.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for end-users via phone, email, and remote desktop.
- Incident Management: Log, track, and manage all IT support tickets using our ticketing system (Zendesk/Jira) to ensure timely resolution.
- Onboarding Support: Assist in the setup and configuration of new employee workstations, ensuring they are fully operational from day one.
- Technical Maintenance: Perform routine system checks, software updates, and patch management to maintain optimal system performance.
- Client Communication: Serve as the primary point of contact for technical inquiries, providing clear and professional explanations to non-technical users.
Qualifications
- Experience: Minimum 1-2 years of experience in technical support, help desk, or IT customer service.
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Proficiency in Windows and macOS operating systems; knowledge of networking fundamentals (TCP/IP, DNS) is required.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to diverse audiences.
- Soft Skills: Strong problem-solving abilities, patience, and a customer-first attitude.