Job Description
Are you looking for an urgent job opportunity that fits your schedule?
We are currently urgently hiring for dedicated Night Shift Technical Support Specialists to join our growing team in Raleigh, North Carolina. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you immediately.
As a Night Shift Specialist, you will play a critical role in ensuring our clients receive top-tier support during off-hours. We offer competitive pay, comprehensive benefits, and a shift that fits your lifestyle.
Why Join Us?
- Urgent Hiring: Positions available immediately.
- Shift: Night Shift (10:00 PM - 6:00 AM).
- Pay: Competitive hourly rate based on experience.
- Location: Raleigh, NC.
Responsibilities
- Provide exceptional technical support to customers via phone and email during the night shift.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Escalate complex issues to senior engineers when necessary.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Basic to intermediate computer literacy and troubleshooting skills.
- Must be available to work night shifts (10:00 PM - 6:00 AM).
- Strong communication and problem-solving abilities.
- Previous experience in a customer service or technical support role is a plus.
- Reliable transportation is required.