Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in Philadelphia, Pennsylvania. This is an urgent hiring opportunity for a motivated professional looking for flexible work schedules. As a key member of our support team, you will play a critical role in ensuring our clients have a seamless experience with our innovative products.
Why Apply?
- Immediate start available for qualified candidates.
- Flexible part-time schedule (20-30 hours per week).
- Competitive hourly wage with performance bonuses.
- Opportunity for remote work options.
- Professional development and training provided.
If you are a problem-solver with excellent communication skills, we want to hear from you today.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve technical issues and product questions accurately and efficiently.
- Maintain and update customer records in the CRM system with precision.
- Collaborate with the technical team to escalate and resolve complex escalations.
- Maintain a high Customer Satisfaction Score (CSAT) across all support channels.
- Identify trends in customer feedback to assist in product improvement strategies.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- 1+ years of experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic CRM software.
- Ability to work independently and manage time effectively.
- Flexibility to work evenings and weekends as business needs arise.