Job Description
Join our dynamic team immediately! We're urgently seeking passionate Part-Time Customer Service Specialists in Charlotte, NC to deliver exceptional client experiences. This is a fantastic opportunity for flexible scheduling while making a real impact.
Apex Solutions Group is a rapidly growing customer service leader committed to innovation and employee growth. We offer competitive pay, comprehensive training, and a supportive environment perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed KPIs for resolution time and customer satisfaction scores
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in call center or retail
- Exceptional verbal/written communication skills
- Proficiency with CRM systems (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Available 20-25 hours/week with flexibility for weekends
- Passion for helping others and representing our brand positively