Job Description
Join our dynamic team immediately! Apex Solutions Group is urgently hiring passionate part-time Customer Service Specialists to deliver exceptional client experiences. This urgent opening offers flexible scheduling and competitive compensation in Philadelphia's bustling downtown core. Ideal for students or professionals seeking supplemental income with immediate start dates.
As a key member of our support team, you'll resolve inquiries efficiently while maintaining our reputation for excellence. Training provided – no prior experience required for motivated candidates. Apply today to secure your spot in this high-demand role!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve product/service issues with first-contact resolution approach
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address escalated concerns
- Meet/exceed performance metrics including response time and satisfaction scores
- Document case details and contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office Suite and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience preferred but not required
- Must pass background check and drug screening