Job Description
We are currently seeking a dedicated Night Shift Technical Support Specialist to join our elite team in San Francisco, CA. This is an urgent hiring opportunity for highly motivated professionals ready to thrive in a high-performance environment. If you are looking for a stable career with competitive pay and the chance to make a real impact, apply today.
As part of our 24/7 support infrastructure, you will be the first line of defense for our clients, ensuring seamless operations during peak hours. We value reliability, technical acumen, and a customer-first mindset.
Responsibilities
- Provide high-quality technical assistance to clients via phone, chat, and email during night shift hours.
- Diagnose and troubleshoot complex hardware and software issues with speed and accuracy.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate closely with the day shift team to ensure continuity of service.
- Escalate critical issues to senior engineering teams immediately.
- Maintain a positive and professional demeanor in all client communications.
Qualifications
- 1+ years of experience in technical support, IT help desk, or customer service.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong knowledge of Windows, Mac OS, and common office software.
- Excellent problem-solving skills and ability to think on your feet.
- Clear communication skills, both verbal and written.
- High school diploma or equivalent required; Associate degree preferred.