Job Description
Immediate opportunity for motivated individuals to launch their career in Albuquerque! Albuquerque Community Services is urgently hiring Entry Level Customer Service Representatives to join our dynamic team. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Apply today and start your professional journey in the heart of New Mexico!
Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies and regulatory compliance standards
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable internet connection for remote work options
- Valid government-issued photo ID
- No prior experience necessary – training provided