Job Description
Immediate opening for energetic part-time Customer Service Specialist in Seattle! Join our award-winning team and deliver exceptional experiences to our growing client base. We're seeking passionate individuals who thrive in fast-paced environments and want to make an impact.
This urgent position offers competitive pay, flexible scheduling (20-30 hours/week), and comprehensive training. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your rewarding journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Process orders, returns, and exchanges using CRM software
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Continuously update product knowledge through training modules
- Identify upsell opportunities and contribute to revenue goals
Qualifications
- Minimum 1 year customer service experience in high-contact environment
- Exceptional communication skills with active listening abilities
- Proficiency with CRM systems (Salesforce preferred)
- Ability to multitask in fast-paced digital/phone settings
- Strong problem-solving with conflict resolution aptitude
- Availability for flexible shifts including weekends
- High school diploma or equivalent (college degree a plus)