Job Description
Start tomorrow! Urgent part-time opening for a dynamic Customer Service Specialist in Minneapolis. We're seeking a tech-savvy, customer-focused professional to join our vibrant retail team. This role offers immediate start and flexible scheduling, perfect for students or career changers seeking impactful work. Join our award-winning team and deliver exceptional experiences while growing your professional skills in a fast-paced environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing and product issues with 95% customer satisfaction rate
- Process returns and exchanges while maintaining inventory accuracy
- Collaborate with sales team to upsell loyalty programs and promotions
- Update CRM database with customer interactions and feedback
- Train on new POS systems and product launches monthly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in retail/tech
- Proficient in Microsoft Office and Zendesk/Salesforce
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including weekends
- Basic math and inventory management skills
- Positive attitude under pressure with multitasking ability