Job Description
Start your new career tomorrow! We're seeking dynamic Customer Service Specialists for immediate openings in New York. This is your chance to join a fast-paced environment where your skills make an immediate impact. No lengthy interviews – just a straightforward hiring process. Perfect for professionals ready to hit the ground running.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues with empathy and efficiency
- Update customer records in CRM systems with 100% accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Document interactions following company protocols
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to remain calm under pressure during peak hours
- Strong problem-solving with data-driven decision-making
- High school diploma or equivalent; associate's degree preferred
- Available for flexible shifts including weekends