Job Description
Join our dynamic team at QuickServe Solutions! We're urgently seeking passionate individuals for immediate part-time customer service roles in Orlando, Florida. Enjoy flexible hours, competitive pay, and a supportive work environment while making a real impact on our clients' experiences. Perfect for students, professionals seeking supplementary income, or career changers. Apply today – positions are filling fast!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and product questions efficiently
- Process orders, returns, and service requests accurately
- Document all interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction metrics (CSAT >90%)
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts (evenings/weekends required)
- Strong problem-solving and conflict resolution abilities
- Basic technical troubleshooting knowledge
- Reliable transportation to Orlando office