Job Description
We're urgently seeking dynamic individuals to join our award-winning customer service team in Kansas City! Enjoy flexible hours while making a real impact in your community. This is a perfect opportunity for students, career-changers, or those seeking supplemental income. Our modern downtown office offers a collaborative environment with growth potential. Apply now to secure your spot in this high-demand role!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and service issues using our proprietary CRM system
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed customer interaction logs in compliance with industry standards
- Identify upsell opportunities to enhance customer experience
- Participate in bi-weekly training sessions to refine service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings and weekends (including Sundays)
- Valid Missouri driver's license for occasional client meetings