Job Description
Join our dynamic team at Coastal Connect Solutions and start your career tomorrow! We're urgently seeking motivated Customer Service Specialists in Virginia Beach to deliver exceptional support to our growing client base. This is your chance to launch a rewarding career in customer experience with immediate training and onboarding. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Virginia Beach's thriving business district.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using our knowledge base and CRM tools
- Document interactions accurately in our customer relationship management system
- Collaborate with technical teams to escalate complex issues effectively
- Meet and exceed customer satisfaction and resolution time targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings and weekends
- Strong typing skills (minimum 40 WPM)
- Positive attitude and commitment to customer excellence