Job Description
Join our dynamic team at Apex Solutions Group in Cleveland, OH! We're urgently hiring motivated Part-Time Customer Service Representatives to deliver exceptional experiences. Enjoy flexible hours, competitive pay, and a supportive environment. This is your chance to make an immediate impact while advancing your career in a thriving industry. Apply now – positions are filling fast!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and process orders accurately
- Document interactions and maintain detailed case records
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and regulatory requirements
- Participate in ongoing training to stay updated on products
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Proficient with CRM software and Microsoft Office Suite
- Positive attitude and resilience under pressure
- Valid Ohio driver's license if field visits required