Job Description
Join CityCare Solutions and make an immediate impact in our fast-paced customer support team! We're urgently seeking passionate part-time professionals to deliver exceptional service to our growing client base. Enjoy flexible scheduling, competitive pay, and a supportive environment where your contributions matter. Apply today – positions fill quickly!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Update and maintain accurate client records in CRM systems
- Collaborate with team to address escalated issues and improve processes
- Meet daily performance metrics for response time and resolution
- Contribute to service improvement initiatives and feedback loops
Qualifications
- Minimum 6 months customer service experience
- Proficient with Microsoft Office and CRM software
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Available 20-25 hours/week including evenings/weekends