Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Omaha, NE! We're offering a $1,000 sign-on bonus for qualified candidates who start before June 30th. This flexible 20-hour/week role includes competitive pay, comprehensive training, and opportunities for advancement. Perfect for students, parents, or professionals seeking work-life balance. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to improve service delivery processes
- Meet/exceed performance metrics for resolution rate and customer satisfaction
- Proactively identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Strong verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office and CRM software (training provided)
- Ability to multitask in fast-paced environment with attention to detail
- Flexible availability including evenings and weekends (15-20 hours/week)
- Positive attitude and commitment to exceeding customer expectations